Shipping Charges

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Tigerking safe , In the rare case that your product arrives damaged, Tigerking Safe will cover the cost of return shipping. You must first obtain a Return number along with a return label from Tigerking Safe.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:
By Message:
By email:



Limited access” locations will require additional fees from the Freight Company. 

Some zip codes, including ferry points, are considered beyond service points from the servicing center and may result in additional charges. 

What are “limited access” locations?

Airports or locations on airport property

  • Casinos
  • Camps, Carnivals, Fairs
  • Chautauquas, Churches, Mosques, Synagogues, Temples and Convents
  • Schools
  • Colleges and Universities
  • Medical/Urgent care sites
  • Prisons / other correctional facilities
  • Construction Sites
  • Individual / Mini Storage Units
  • Mine Sites or Quarries
  • Golf Courses and Country Clubs
  • Nuclear Power Plants
  • Military Bases / Installations
  • Parks, Farms, and Ranches
  • Court Houses
  • Daycares
  • Hotels, Motels, and Resorts
  • Restaurants, Bars, and Night Clubs
  • Cemeteries
  • Outdoor flea markets
  • Retirement / Nursing Homes

What Happens When You Place Your Order (Products over 150 lbs.)

  1. Depending on the indicated lead time on your order, you will receive an email notifying you that your item has shipped with your tracking number.
  2. After your item has shipped and it arrives at your local terminal, you will receive a telephone call from the freight company to schedule the delivery date. 
  3. The freight company will schedule a delivery appointment with you for the day of delivery only.
  4. Freight companies will deliver between 8:00 am and 5:00 pm, Monday-Friday only.  Because Mondays are heavy commercial delivery days, some terminals will avoid scheduling residential deliveries on Mondays.
  5. You must be present or have someone there to inspect and sign for the product. There are no exceptions to this requirement.
  6. If there is even the slightest damage on the packaging, note the damage on the receipt you receive and sign from the delivery staff. IMPORTANT NOTE: This is the only way we can file a damage claim for a refund from the freight company and/or a replacement if your safe is damaged.

IMPORTANT NOTE: The delivery staff will not take your safe or vault door any further than curbside if this is the service you order. Freight companies will not deliver to your driveway on a Dead End road or Cul de Sac. They will only deliver to County, City, or State roads. They will not deliver to a congested downtown area with no parking or a Doorman Condo or Apartment. Garage/Threshold Delivery or White Glove Inside Delivery are available for an extra charge if you need special delivery services. 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:
By Message:
By email:


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