Shipping Policy
SHIPPING METHOD
Shipping & Handling is Free on all products to the 48 Continental United States. (excluded remote area)
Notice: During Halloween, Black Friday, Christmas, and New Year promotions time, order processing time will be delayed to 3-5 working days, and product shipping time will be delayed to 5-10 days.
U.S. warehouse holiday time
November 23, 2023
December 25, 2023
January 1, 2024
During the above holidays, US warehouse employees will not process orders and ship package, thanks for your understanding!
We use carriers including FedEx, UPS, and USPS.
Notice: For products above 150LBS, we offer signature service for each shipment,
Receivers take responsibility for checking the package carefully before signing the delivery document.
Suggestion on the checking:
Check if it is the correct model;
Check if it is the correct color ;
Check if the safe is damaged;
To Door - For Product Under 150 lbs
Free Shipping on products under 150 l bs will be by the standard Ground Shipping option
Leading Time: 1-2 Business days
Shipping Time: 3-7 Days
All lightweight items are shipped via USPS First Class or Priority Mail.
Curbside Delivery or DRIVEAWAY - For Product Above 150 lbs
(TO DOOR , THRESHOLD or SECOND FLOOR with extra charges)
Leading Time: 3-5 Business days
Shipping Time: 5-14 Days
All shipments over 150 lbs are considered Freight Shipments for Curbside Delivery and ship by Fed Ex Freight, R+L Carriers, Worldwide Express, CRST or other common carriers.
IMPORTANT NOTE: For Freight shipments (shipments over 150LBS), the delivery staff will not take your safe or vault door any further than curbside if this is the service you order. Freight companies will not deliver to your driveway on a Dead End road or Cul de Sac. They will only deliver to County, City or State roads. They will not deliver to a congested downtown area with no parking or a Doorman Condo or Apartment.
(Garage/Threshold Delivery or Inside Delivery are available for an extra charge if you need special delivery services. )
For all shipments, we cannot ship to APO/FPO, P.O. Boxes, or U.S. Territories.
Damages:
Parcel: With pictures of the product damages can request a new one as replacement.
Please do contact us with 5 days after the parcel delivered for the damaged issue.
Truck delivery: Please refused to sign the item if with package damages. A replacement will be sent out once the original shipment is refused.
RETURN POLICY FOR ORDERS FULFILLED BY TIGERKING SAFE:
Thank you for shopping at Tigerking Safe.
If you are not entirely satisfied with your purchase, for products under 150LBS , we're here to help.
RETURN POLICY FOR ORDERS FULFILLED BY AUTHORIZED TIGERKING SAFE DEALER:
Return policies may vary by dealer. If you have questions regarding returns, please contact your local Tigerking Safe dealer.
What Happens When You Place Your Order?
For The Product Above 150 LBS
Depending on the indicated lead time on your order, you will receive an email notifying you that your item has shipped with your tracking number.
After your item has shipped and it arrives at your local terminal, you will receive a telephone call from the freight company to schedule the delivery date.
The freight company will schedule a delivery appointment with you for the day of delivery only.
Freight companies will deliver between 8:00 am and 5:00 pm, Monday-Friday only. Because Mondays are heavy commercial delivery days, some terminals will avoid scheduling residential deliveries on Mondays.
You must be present or have someone there to inspect and sign for the product. There are no exceptions to this requirement.
If there is even the slightest damage on the packaging, note the damage on the receipt you receive and sign from the delivery staff. IMPORTANT NOTE: This is the only way we can file a damage claim for a refund from the freight company and/or a replacement if your safe is damaged.
NOTE: "Limited access” locations will require additional fees from the Freight Company.
Some zip codes, including ferry points, are considered beyond service points from the servicing center and may result in additional charges.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
By Message: m.me/TIGERKINGSAFES
By email: service@tigerkingsafe.com